At Interskills Group, we are committed to maintaining professional, fair, and transparent recruitment practices. We take concerns and complaints seriously and aim to resolve issues promptly, fairly, and confidentially.
We encourage candidates, employers, recruitment partners, and other stakeholders to raise concerns where they believe standards have not been met.
How to Submit a Complaint
Complaints may be submitted by email using the contact details below.
Please include:
- your full name
- your contact details
- details of the complaint
- names of individuals involved where relevant
- supporting documents or evidence if available
- the outcome you are seeking
Complaints Contact
Email: info@interskillsgroup.co.uk
Company: Interskills Group
Complaint Handling ProcessStep
1 — Acknowledgement
We aim to acknowledge receipt of complaints within 3–5 business days.
Step 2 — Review and Investigation
We will review the information provided and may request additional details where necessary. Complaints are reviewed fairly, professionally, and confidentially.
Step 3 — Response
We aim to provide a response or update within 14 business days where reasonably possible. Complex matters may require additional review time.
Step 4 — Resolution
Where appropriate, we will take reasonable steps to address concerns, improve processes, or prevent similar issues from occurring in the future.
Confidentiality
All complaints are handled confidentially and information is shared only where necessary for the purpose of reviewing and resolving the matter.
Non-Retaliation
We do not tolerate retaliation against individuals who raise concerns or complaints in good faith.
Ethical Recruitment Concerns
We take concerns relating to unethical recruitment practices seriously, including concerns regarding:
- misleading information
- unfair treatment
- discrimination
- improper candidate charging
- unethical conduct by recruitment representatives or partners
- confidentiality or data protection concerns
Continuous Improvement
Complaints and feedback help us improve our recruitment practices and service standards. We are committed to reviewing concerns professionally and using feedback to strengthen our processes where appropriate.